PRIVACY & DATA

Privacy Policy

Aesthetics Consults (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (aestheticsconsults.com.au), use our clinical management software, or interact with any of our connected mobile applications and services.

By using our website, software, or applications, you agree to the terms of this Privacy Policy.

THIS POLICY COVERS

Privacy across your clinic systems

Website interactions
Clinical management software and connected applications
Facebook Pages and Instagram Business Account integrations

ABOUT THIS POLICY

Who we are

A clear overview of the company responsible for this policy and how to reach us.

Who We Are

Aesthetics Consults is an Australian company providing clinic management software, aesthetic device solutions, cosmetic nurse training, and digital marketing services to cosmetic clinics and aesthetic professionals across Australia.

Contact details:
Aesthetics Consults
Suite 1101, South Tower, 1/5 Railway St, Chatswood NSW 2067
Phone: +61 2 8526 4838
Email: sales@aestheticsconsults.com.au

INFORMATION HANDLING

What we collect, why we use it, and when it is shared

These sections describe the information handled across the website, software and connected integrations.

Information We Collect

We may collect the following types of information:

Personal Information
Name, email address, phone number, business name, and billing details provided when you contact us, register for our services, or use our software.

Clinic and Patient Data
Where clinics use our clinical management software, we may process booking records, appointment schedules, and client records on behalf of the clinic. We act as a data processor in this context, and the clinic remains responsible for obtaining appropriate patient consent.

Social Media Integration Data
Our software allows users to connect Facebook Pages and Instagram Business Accounts through Meta APIs. When a user authorizes this connection, we may collect:

Facebook User ID
Facebook Page IDs and Page Names
Instagram Business Account IDs and Usernames
Profile information made available through Meta authorization
Access tokens required to perform authorized actions
Content submitted by users for publishing through our platform
Account and page metadata necessary to provide platform functionality

Usage and Device Data
IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our website, software, and applications
Connect and manage Facebook Pages and Instagram Business Accounts
Publish content on behalf of authorized users
Display connected social media accounts within the platform
Manage account integrations and authentication
Provide reporting, analytics, and platform functionality
Communicate with you about your account, services, or support requests
Improve our services and develop new features
Comply with legal obligations

We do not sell, rent, or trade your personal information or Meta user data to third parties for advertising or marketing purposes.

How We Share Your Information

Access to your data is limited to authorized personnel and systems required to operate the platform. We may share information with:

Service providers who help us operate our platform (e.g., hosting, payment processing), under strict confidentiality obligations
Meta Platforms, as required to provide Facebook and Instagram integration functionality
Legal or regulatory authorities, where required by Australian law

We do not share your data with third parties for their own marketing purposes.

DATA CONTROL

Retention, deletion, security and your rights

How long data is kept, how connected-account data is removed, and the rights available to you.

Data Retention

We retain your information only for as long as necessary to provide our services or as required by law. For Meta-connected accounts specifically:

Data is retained only for as long as necessary to provide the requested services, or until the user disconnects the associated social media account
Upon disconnection or account deletion, we immediately revoke and permanently delete associated Facebook and Instagram access tokens, session data, and API integration records from our active databases
Any scheduled content not yet published will be permanently cancelled and deleted
Residual data may remain in encrypted backup logs for a maximum of 30 days before being completely overwritten, during which it remains inaccessible for standard operations
Disconnecting your account does not delete content already published to your Facebook or Instagram profiles

Data Deletion

You may disconnect your Facebook and Instagram accounts at any time through your account settings dashboard. To request manual deletion of any remaining integration data, contact us at info@aestheticsconsults.com.au.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect site functionality.

Data Security

We implement appropriate technical and organizational measures, including encryption and access controls, to protect your personal information against unauthorized access, loss, or misuse.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal or contractual obligations
Withdraw consent for data processing where applicable

To exercise these rights, contact us at info@aestheticsconsults.com.au.

ADDITIONAL TERMS

Links, age limits, policy changes and contact details

The final sections cover external content, children’s privacy, policy updates and privacy enquiries.

Third-Party Links and Embedded Content

Our website may contain links to third-party websites or embedded content. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@aestheticsconsults.com.au
Phone: +61 2 8526 4838
Address: Suite 1101, South Tower, 1/5 Railway St, Chatswood NSW 2067

QUESTIONS ABOUT THIS POLICY

Need help with a privacy or data request?

Contact Aesthetics Consults about access, correction, deletion, or connected-account data requests.